We will be happy to offer a full refund or exchange within 30 days of purchase so long as:
You have your sales receipt/proof of purchase
The book/merchandise is in the same condition that you purchased it in
Shrink-wrapped items are returned unopened
All returned items must be accompanied by a valid till receipt/proof of purchase
Items can only be returned within 30 days of date on receipt.
Goods returned as sold, without a valid store receipt, may be exchanged for store credit/Gift certificates or an exchange.
Outlet Clearance books/products are non-returnable/no refunds
CDs; DVDs; Blu-ray Discs; Accessories; Gifts & Collectibles
Unopened items (manufacturer sealed in its original unused condition including packaging, tags and all original content) accompanied by the original Sales Receipt* within 21 days from the date of receiving/purchase may be returned for a refund in the original form of payment OR Exchanged for any other item of equivalent value in the store.
Opened items without a confirmed manufacturer’s defect are NON RETURNABLE.
Please contact us if you believe your item has a manufacturer’s defect.
Due to the proliferation of duplication technology, please ensure DVDs or CDs are compatible with your device before purchasing.
Shipping charges cannot be refunded if a product was bought online.
Items deemed as unacceptable for refund either due to condition or time limits will not be credited to the customer's account.
Refunds will be issued in the same way the payment was made; original purchases by check will be issued a refund check within 15 business days. Credit card purchases will be refunded to the charging credit card which must be presented at the time of the return, Please note that due to the requirements of credit card processing, these refunds may take up to 7 business days to post to your account. Cash refunds may be made by gift cards at the discretion of the Bookstore.
***Christmas exceptions may apply and are dealt with on a case by case basis***
***This does not affect your statutory right***
ALL SPECIAL ORDERS FROM IBC AND HCP NOW REQUIRE A 100%
DEPOSIT AND ARE NON-RETURNABLE AND NON-REFUNDABLE